By Chris Prevenas
Unlike surprise parties and winning the lottery, surprises at work usually aren’t people’s favorite things. Do you remember the last good surprise you got at work? It doesn’t happen very often.
When you lease a new business telephone system, there should be no surprises.
To ensure you know what you’re getting, insist on:
1. No hidden fees
You shouldn’t have to comb through every invoice, checking for evidence of being nickeled and dimed with hidden fees, so ask up front if there are any other fees. While you can expect to be charged a one-time documentation fee, ask if you will be charged interim rent or fees for processing property taxes. Know exactly what you will be paying each month for the term of your lease.
2. End of term notification
Ask what happens when your lease comes to an end. How do you get notified? Do you even get notified at all? Does your lease automatically roll over to a 12-month renewal? Does it go to a month-to-month renewal?
Insist on a month-to-month renewal, rather than being automatically committed to another year. This gives you the time and flexibility to make the best business decision for your company. It also gives you the option of upgrading or replacing your system, without being locked into staying with an older system for another year.
3. Accessible customer service
Ensure you can reach someone at your leasing company by phone when you need help. Make sure your leasing company doesn’t leave you in an automated attendant loop — or worse: voice mail jail. When it’s your monthly budget at work, it’s important to make sure you can reach someone when you have questions or need to make a change.
If you have done business with GreatAmerica, none of this should come as a surprise to you. When our CEO, Tony Golobic, founded GreatAmerica more than 20 years ago, he put in place The GreatAmerica Experience, ensuring prompt, courteous, professional and fair treatment. Tony put it all in writing in the Truth in Leasing letter that we hope you appreciate.
Director, National Accounts
Chris Prevenas started his career at GreatAmerica in April of 2003. During his 11 year tenure, he has held a variety of roles ranging from Account Support Adviser to his current role as Director of National Accounts. As Director of National Accounts, Chris is responsible for building and maintaining relationships with nationwide telecommunications organizations, such as Toshiba, to help their Channel Partners and customers succeed through financial solutions.