When you call a large organization, you expect to reach an auto attendant — a virtual receptionist that enables you to choose from simple menus to get to the person, department or information you need.  “For sales, press 1; customer service, press 2,” etc.  Modern auto-attendant systems can:

  • Transfer a call to an extension or to voice mail.
  • Play a message to provide further information.
  • Go to a sub-menu in a tiered menu configuration.
  • Play different greetings based on time of day, day of week, holidays, etc.
  • Provide a shortcut to a live attendant, usually by pressing “0.”
  • Take action if the caller doesn’t make a selection (usually the same as “0”).
  • Repeat the menu choices.

Every call is answered promptly and with professionalism.  Callers never reach a busy signal, and they can efficiently self-navigate to get what they’re looking for.

This capability is expected of big businesses, but it’s not just for them.  A well-designed auto-attendant capability can make a small business appear bigger and any business to appear busy and more professional.  As a virtual front door to your company, it gives callers an important, positive first impression.

Here are some tips to consider to make the most of this auto attendant capability.

Create more departments than you have people.

An auto attendant can be configured for any number of extensions.  Calls to those extensions can be routed to different departments or multiple extensions going to one person.  For example, if you have five employees, nothing says you can’t create 10 departments as menu choices.  Five of those department extensions might be routed to the same employee, but to the caller, that’s immaterial.  They get options that specifically address their needs, which lead to greater customer satisfaction and retention.  This strategy is a helpful illusion — good marketing and customer relations.

Don’t use the company directory

If you have created 10 departments staffed by those five employees, don’t spoil the illusion by giving callers a directory listing of all five employees.  Do give them the option to skip the menu tree by dialing the extension, if they know it.  Do give them the option of entering the first three letters of an employee’s name to get an extension and be connected.  But don’t give away the total employee list.

Create a clean and efficient menu structure.

Customers are drawn to businesses that operate efficiently and appear professional from the first contact.  A confusing or cumbersome menu tree will give the impression of a confusing or cumbersome business.

If you want the perception of a bigger business, follow the best practices enterprises use for setting up the menu structure.  A well-designed auto-attendant enables callers to get to the destination they want with a minimum of button presses.  It should also be easy for callers to go back, correct mistakes, access the main menu again, or connect to a live operator (if available).

Don’t get in the way of the customer experience.

Companies sometimes believe it makes them sound more important if they include a sales pitch in the opening greeting.  Don’t do it.  There’s a place for promotional messages, but not when it impedes the caller’s experience and delays them in getting the information or connection they’re seeking.  If you want to play messages instead of music for callers on hold, consider making them informative or humorous, not just self-promotional.


Use differentiated greetings.

Take advantage of the ability to create multiple recordings for different scenarios.  In addition to the standard greeting for normal business hours, you should have custom greetings for after hours, weekends, holidays and special events, and each departmental extension.  These recordings can be set to play automatically at designated times or dates.

Include sufficient information to answer callers’ questions about hours, locations and when a response can be expected.  A bit of attention to detail here can manage expectations and enhance caller satisfaction.

Consider professional recordings of your messages.

telephone-system-networkingFor a big business persona, consider using professional voice talent for studio-quality voice mail greetings, messages on hold and other automated phone messages.  A unified voice image gives your company that extra, almost subliminal, aura of professionalism.

Take Advantage

There are many ways an auto attendant can add flexibility to managing incoming calls while helping to create the perception that a small business is much larger than it really is.  All those calls might be going to one receptionist, but the very act of pressing “1” for Sales and “2” for Service gives the impression of specialized service close at hand from a much larger organization.  Let an auto attendant be your 24/7 partner in managing a bigger brand image.

To find an Authorized Toshiba Dealer:


Female customer service agent in a call center

Automatic call distribution (ACD) is a great feature that streamlines your company’s incoming call traffic by sending it to an appropriate call queue or agent without requiring a receptionist.  Callers get fast access to the resources they want, and companies get the tools to run efficient and effective contact centers.

The beauty of ACD is its flexibility.  This is no one-size-fits-all proposition.  You can use different call distribution methods for different needs and select the method that best suits the types of calls your business receives.  You can define tiered call routing, whereby a call is directed to a specific group and then to a designated agent within that group.  Call distribution can be based on caller responses to interactive voice response (IVR) prompts or by call volume, agent availability, time of day or other criteria.  You can even mix up queuing options for each ACD queue.

Here are the more common call distribution methods you will find in a good ACD package:

Linear — Always start from the top of the agent list and send the call to the first available agent.

Round Robin — Send the waiting call to the next agent on the agent list, then the next call to the next agent on the list, and so on.

Longest Idle — Send the call to the agent who has been idle the longest.  An agent’s “start of idle” status affects all queues — that is, if the agent has just completed a call in one queue, that agent is now idle for any other queue the agent is logged into.

Balanced Call Count — Send the call to the agent who has handled the lowest number of calls.  For the first agent to log into the group, the call-handing tally is set to zero.  For agents who log in after that, the tally is set to the lowest call count of any agent already logged in at that point.  This feature prevents agents who log in late from getting all the calls.

Preferred Agent — Route the call to the agent assigned to a specific account to handle the call, based on integration with optional applications.  If that agent is unavailable, route the call to the next available agent.

Skills-based Routing — Send the call to the agent/queue that has the appropriate skills to handle the call.  For example, a business might have one queue for English-speaking callers and another for Spanish speakers.  A bilingual agent could log into both queues.

Agent Priority — Send the call to the agent with the highest priority setting. If multiple agents have the same priority level, the agent who was idle the longest gets the call. This provides a method for automatically expanding the pool of agents searched based on call traffic.

It’s easy to imagine how these techniques can enhance the customer experience.  Callers can respond to prompts to get quick access to the right department or to the individual who is uniquely qualified to address their inquiry.  Contact center managers have terrific flexibility to see that calls are answered while using agent resources wisely and fairly.


The call distribution methods listed here are just some of the many options available to fine-tune the handling of your company’s incoming call traffic.  You can improve customer service and efficiency with messages on hold, call logging, call recording, advanced real-time display and reporting, integration with customer relationship management (CRM) systems and more.  Use your staffing and resources to the fullest with ACD.  You’ll be glad you did.

Find out more about ACD capabilities from your Authorized Toshiba Dealer.

Getting clear about the cloud

Cloud-based-telephone-solutionsQuick FAQs about getting voice over IP (VoIP) as a hosted, pay-as-you-go service

What is cloud-based voice over IP or “cloud telephony?”

A cloud-based VoIP solution delivers the benefits of modern IP business communications without requiring you to buy, install or maintain an on-site communications server.  This service is said to be offered from the cloud in reference to the cloud-like shape often used to conceptually represent a service provider’s managed IP network.

With cloud-based VoIP, the central intelligence of the phone system resides in a service provider’s secure data center.  All you need to have on site are the end-user devices and the local network gear to connect those devices to the provider’s managed IP network.

Why would my business want to use cloud-based phone service?

Whether you want to conserve capital, enjoy complete phone system flexibility, or simply free your IT talent for better things than running the office phone system, hosted services can be very liberating — and surprisingly affordable.


How is cloud telephony different from the Centrex service we had 20 years ago?

The concept is similar in that you get business phone services from a service provider rather than an on-site server.  But that’s where the similarities end.  Centrex was tied to the legacy digital world and the limitations of the public switched telephone network (PSTN).  IP gives you things digital could never dream of — such as the ability to manage voice mail from a PC or tablet, have calls follow you across multiple desktop and mobile devices, use your smartphone as a business phone system extension, or converge your phone and PC into a multimedia call management device.

Will we have control over our phone system?

Absolutely.  Users can program their own phone features, including button programming, speed dial numbers, voice mail forwarding and more, just as they would if the IP PBX server were in the office.  But unlike an on-site IP PBX, you don’t have to worry about system hosting, power protection, performance, maintenance or upgrades.  Adds/moves/changes are all done for you, and you always benefit from the latest software and features.  Your facilities manager or network administrator receives relevant reports about system configuration, management and performance.

vipedge 1

Does Toshiba offer cloud IP telephony?

Toshiba offers the capabilities of the IPedge® business communications system as its award-winning cloud-based VIPedge® solution.  Available from Authorized Toshiba Dealers nationwide, Toshiba’s VIPedge solution starts at an average of a dollar per day per user.  To find out more, contact your Authorized Toshiba Dealer today.

For more about VIPedge:

To find an Authorized Toshiba Dealer:

FAQs: Cloud or On-premises VoIP?

cloud-based-telephone-solutionsQuick FAQs about choosing the right communications approach for your business

Cloud-based or network-based services are familiar concepts to most of us.  Think TiVo® instead of a VCR or DVR… sharing digital photos via Shutterfly or Facebook instead of on DVDs or glossy prints… voice mail instead of an answering machine.

Why not apply the same concept, with all its benefits, to your business phone system?  With cloud-based voice over IP (VoIP) service from a trusted service provider, you can get advanced IP business communications as a pay-as-you-go service from a specialist.

How do cloud-based business communications work?

Instead of having an IP PBX on site at your business, the server — the central intelligence of the phone system — resides in a service provider’s secure data center.  All you have to buy or lease are the end-user devices — such as phones and attendant consoles — and the network gear to connect those devices to the provider’s IP network.

What advantages does cloud-based telephony offer over an on-site PBX?

There are several advantages that make Toshiba’s VIPedge® cloud business communications particularly attractive:

Little or no upfront capital expense.  Instead of upfront capital acquisition for the communications server, you simply pay a monthly service fee based on the number of seats and the calling plan — for up to 500 users in one or more locations.

Fewer communications-related costs.  No annual maintenance contracts, software upgrades or other system maintenance.  No cost for the office space and energy to power and protect a PBX.  And you reduce network costs by running voice and data on the same LAN and outside connection (trunk) to the service provider.

Access to enterprise-class phone features.  We can’t speak for other vendors, but Toshiba’s cloud-based solution offers advanced call processing, mobility, voice mail with unified messaging, unified communications and the ability to use a PC as a phone and a smartphone as a business system extension.  You can present a big-business persona, whether your organization has a handful of employees or hundreds.

Better phone system performance.  With Toshiba’s cloud-based solution, the core of your phone system is managed by IT specialists in a world-class data center that has power protection, redundancy and disaster recovery resources far beyond what any small business could provide.  Furthermore, you always benefit from the latest firmware, software and features.

Greater business agility.  With cloud-based service, you pay only for what you need today and expand on demand.  It’s easy to open a new location or add seats to meet short-term or unexpected requirements.

Unless your organization is in the business of maintaining IT infrastructure, why not get advanced communications from a specialist?  To find out more, contact your Authorized Toshiba Dealer today.


For more about VIPedge:

To find an Authorized Toshiba Dealer:



Bring Diversity Into Unity With Toshiba’s Hybrid Cloud Networking

Celebrating 70 years in business, Georgia-based Dixie Plywood and Lumber Company is one of the country’s largest independent distributors of building materials.  Busy sales reps, procurement specialists and support staff field more than 100,000 phone calls per month.

As you would expect from any successful company, Dixie Plywood’s phone system has evolved in stages over the years — over the decades, in fact.  San Antonio and Miami locations got Toshiba’s Strata® CIX systems in 1996.  Six more Strata CIX systems were added to six more locations from 2000 to 2007.  In 2013, the Dallas office installed Toshiba’s IPedge® phone system.  Another was added to the Savannah office, networked to expand on an existing Strata CIX670 system.  Then came another IPedge in Nashville in 2014, while the Fort Lauderdale office subscribed to Toshiba’s VIPedge® cloud-based phone solution.

Now it’s 2015.  The company’s 12 locations each have the phone system that was the right choice at the time, but now, the growing firm runs on a hybrid of digital and IP, on-premises and cloud.

No problem.

With Toshiba’s Hybrid Cloud Networking, Dixie Plywood’s locations across the southeast now connect much like one location — with easy extension dialing, a user profile that follows staff when visiting other locations, and the ability for sites to provide backup for each other, if necessary.  Advanced calling features flow across locations and platforms — and across desktop and mobile phones.  During an outage, calls can be automatically redirected to any other phone number, such as a user’s mobile phone or home phone.  Business keeps rolling, even when the power isn’t — an important consideration in the storm-prone Southeast.

Any organization that has an IPedge or Strata CIX system can add Toshiba’s VIPedge cloud service to add users to a premises-based system they’re about to outgrow or to bring distant users or locations into the company network.  Strata CIX users just add some processor/firmware upgrades and an IPedge App Server.  IPedge users are good to go.  Consider adding SIP trunking for free local and long-distance calls among all company sites in the continental US.

Hybrid Cloud Networking extends the value of existing systems while expanding in an affordable manner.  Network all users together as though they are on a single solution, without having to buy a new phone system.  Bring diverse platforms into a unified, cohesive network that presents a consistent image across the company.

Industry watchers think we’ve hit on a good idea.  Toshiba’s Hybrid Networking Solution has already garnered a 2014 Cloud Computing Product of the Year Award and a 2015 INTERNET TELEPHONY Product of the Year award.  Find out for yourself why “the IP Communications Authority since 1998™” is impressed — and what hybrid networking can do for you.

For more information on Toshiba’s Hybrid Cloud Networking solutions, visit:



To get the most out of your investment in Toshiba’s IPedge® business communications system, it’s important to keep its software up to date.  When you do, you’ll always have the latest features and functionality and be assured your IPedge server supports evolving standards and is protected from emerging security threats.

Toshiba makes it easy with a subscription-based Software Support and Upgrade Service (SUS) plan that provides continual software updates and enhancements, full technical support and cost-effective license transfers when upgrading to a new or larger system.  Consider the advantages:

  • Stay current. Automatically keep up with the latest software releases and security updates; incorporate next-generation capabilities to help improve productivity and operations.
  • Optimize performance. Maintain optimal system functionality and quickly resolve technical issues with skilled technical support from an Authorized Toshiba Dealer.
  • Ensure security. As new security threats appear, many IPedge software releases bundle in security enhancements that you may otherwise miss out on.
  • Control costs. Get long-term investment protection and lower cost of ownership with predictable software support costs and nominal license transfer fees when upgrading to newer or larger systems.


Try before you buy

The first year of the SUS plan is included with the purchase of every new IPedge system.  You get to see the value for yourself before committing.

Extend.  Available at the time of purchase, the initial plan can be extended for up to five years, with discounts for multi-year plans. Extending at the time of purchase costs much less than renewing on an annual basis or reinstating after it expires.

Renew.  Before the SUS plan expires, you can renew the plan term for another one to five years.  Now that Toshiba’s on-premise phone systems can be expanded into a hybrid cloud network, you won’t outgrow that IPedge system anytime soon.  Protect it for the long haul.

Reinstate.  If your SUS plan expires, you can reinstate it at any time for a nominal fee.  Don’t miss out.  During the lapsed period, technical support and software upgrades are billed separately.

To take advantage of Toshiba’s SUS plan, you must hold the license to the original software and pay the SUS fee (after the first year) to your Authorized Toshiba Dealer.

Find out more about Toshiba product and service warranties.
Contact an Authorized Toshiba Dealer for more SUS plan details and pricing.


Toshiba offers easy migration to a hybrid cloud solution


Celebrating 70 years in business, Dixie Plywood and Lumber Company has become one of the country’s largest independent distributors of building materials.  There are two primary keys to this kind of success:  (1) deep sourcing (Dixie Plywood has relationships with more than 70 major suppliers) and (2) premium communications.

When your primary business is to connect suppliers and buyers — handling more than 100,000 calls per month — the phone system has to be right.  For the Savannah, Ga.-based company, that means enabling 250 users to be productive and effective wherever they are.  And since the company’s 12 locations are spread across five states in the hurricane-prone southeast, the phone system also has to provide for survivability.

Since Dixie Plywood has been a Toshiba customer for nearly 20 years, the IT director wanted a solution that would bring locations together into one phone system while reusing the on-premise phone system and phones they already had.  Toshiba made it easy to converge their existing Toshiba on-premise phone system with its cloud-based counterpart to create a hybrid, company-wide network.

the-power-of-choiceAny organization that has Toshiba’s IPedge®, Strata® CTX or Strata CIX phone systems can use Toshiba’s VIPedge® cloud service to extend the reach and connectivity of the network while adding new functionality.  It’s a great way to add users to a premise-based system that’s about to be outgrown or to bring distant users or locations into the company network.

With Toshiba’s Hybrid Cloud Networking, those 12 Dixie Plywood locations now connect much like one, for greater productivity, convenience and cost savings:

  • Colleagues can reach each other through direct-extension dialing, contact lists with avatars, instant messaging and presence (the ability to see someone’s availability before calling).
  • User profiles follow staff when visiting other locations. Just log into a phone, and it becomes yours until you log out, with all the features and preferences of your desk phone.
  • Advanced calling features flow across locations and platforms — and across desktop and mobile phones, even users’ personal smartphones or tablets.
  • During an outage, calls can be automatically redirected to any other phone number, such as a user’s mobile phone or home phone.
  • Users have one-number reach and the ability to work from virtually anywhere using a personal or business-issued device as an extension of the business phone system. The system displays only the office phone number and keeps the cell number private.


As Dixie Plywood discovered, Toshiba’s Hybrid Cloud Networking extends the value of existing systems while making it easy and cost-effective to expand.  You can network distant sites together as though they are on a single solution without having to buy a new phone system.  Bring diverse platforms into a unified, cohesive network that presents a consistent image across the company.  Reuse existing phones, attendant consoles and other access equipment.  Use lease options to get it all as an affordable monthly expense.

Industry watchers think we’ve hit on a good idea.  Toshiba’s Hybrid Networking Solution has already garnered a 2014 Cloud Computing Product of the Year Award and a 2015 INTERNET TELEPHONY Product of the Year awardFind out what hybrid networking can do for you.


Silver LiningAuthor Leonard Louis Levinson wrote:

“A pessimist sees only the dark side of the clouds, and mopes.  A philosopher sees both sides, and shrugs.  An optimist doesn’t see the clouds at all — he’s walking on them.”

We would add a fourth category — the savvy operations manager runs a business on them.

With hosted voice over IP (VoIP) service, you can get advanced IP business communications as a pay-as-you-go service.  Instead of having an IP PBX on a shelf or wiring closet at the workplace, the phone system server resides in a hosting provider’s secure data center.  All you need on site are the end-user devices to access the system (phones, PCs, etc.) and the network gear to connect those devices to the outside world.

For three years, Toshiba has offered the award-winning IPedge® business communications system as its cloud-based VIPedge® solution.  Businesses of all types have taken advantage of the cloud to trade an upfront capital investment for a predictable monthly operating expense.

VIPedge is ideal for any organization that:

  • Wants to preserve working capital for revenue projects instead of office infrastructure;
  • Has ambitious growth plans and could outgrow a purchased phone system; or
  • Prefers to focus on core business rather than the care and feeding of a phone system.

If the flexibility and convenience of VIPedge sound good, this will sound even better — get it with zero upfront cost.  That’s right.  With Toshiba’s VIPedge leasing program, you can also lease the on-site telephone equipment you formerly would have bought — such as desktop and wireless phones, attendant consoles, and access points for in-building wireless.  You get enterprise-quality communications, end user equipment, installation, local and long-distance service, and regular maintenance and software updates all in one affordable monthly payment.

  • Choose from 24-, 36- and 60-month lease options.
  • Budget for all-inclusive telephony as a fixed monthly cost.
  • Select optional international calling plans.
  • Eliminate the risk of obsolescence; your cloud telephone system is always up to date.
  • Rest easy with system administration and survivability/redundancy included.
  • Add or remove users as needed — at one location or many.

Since VIPedge service is licensed per user, you can add users at any time — up to 500 on a single system.

VIPedge leasing delivers an affordable path to the cloud and is now available from Authorized Toshiba Dealers nationwide.

Use the VIPedge leasing program to get started with Toshiba.  Or migrate from a Toshiba IPedge on-premise system to the cloud.  Or expand to a Hybrid Cloud Solution by networking VIPedge to your existing on-premise Toshiba Strata® CIX or IPedge system.

Find out more from your Authorized Toshiba Dealer.


It was just a few months ago.  February.  The much-awaited awards season.  Everyone was abuzz about the nominees, their chances for winning “Best of…” in their respective categories, and what the celebs would be sporting.  There were so many fine releases last year, domestic and foreign, but only a few get the coveted awards.

Large 12 IT-POTY

We are talking about the Internet Telephony Product of the Year awards, of course.

We’re happy to report that Toshiba’s Hybrid Cloud Networking Solution earned yet another day on the red carpet — no big surprise to fans, since it had already garnered a 2014 Cloud Computing Product of the Year Award.  The award winner brings a mix of on-premise and cloud-based phone systems into one companywide network that delivers a seamless user and caller experience.

“It gives me great pleasure to recognize Toshiba with a 2015 Product of the Year Award for its commitment to excellence and innovation,” said Rich Tehrani, CEO of TMC, the magazine’s parent company.  “Toshiba’s Hybrid Cloud Networking Solution is among the best communications and technology solutions available on the market.”

A hybrid approach to business communications reflects a growing reality — that many organizations run on a diversity of processes and platforms.  That’s as true of business communications as it is of computing.  You want to extend the value of legacy investments while capitalizing on the new.  Existing and emerging technologies must coexist.  In a perfect world, they also work harmoniously together.  With Toshiba, you know they do.

Consider this scenario, which might look familiar… Perhaps your business installed a digital-and-IP phone system at headquarters 10 years ago, then added pure IP phone systems at locations that opened in the last few years, and then embraced cloud telephony in the last year to expand into new locations and support remote workers.

Toshiba customers can get all three phone system options from one trusted source.  It’s easy to see the advantages of having one vendor — economies of scale, minimal training, single point of contact — but the real story here is that these on-premise and cloud-based options can be integrated into one cohesive, companywide phone network.

A hybrid networking approach extends the value of your existing phone systems, enables you to mix and match phone systems to suit the needs of each location, and supports on-demand expansion without making you buy more than you need today.

With Hybrid Cloud Networking, you can network up to 128 systems, including one Toshiba VIPedge® cloud solution and a mix of Toshiba IPedge® and Strata® CIX systems.  For instance, you can use on-premise IPedge at larger sites or those needing more IP features; on-premise Strata CIX at sites that still use digital phones; and VIPedge to serve new locations that need the flexibility and on-demand growth of a cloud-based solution.  Advanced call processing features use the same Toshiba IP core — IPedge Application Server or VIPedge Application Service — to work transparently across the network.

If your organization could run more productively and effectively if you had one unified network serving all locations, find out what Toshiba’s award-winning Hybrid Cloud Networking can do for you.  It’s available from Authorized Toshiba Dealers nationwide.

A list of the 2015 INTERNET TELEPHONY Product of the Year winners was featured in the January/February issue of INTERNET TELEPHONY magazine and online at

For more information, visit:


Announcing a new call recording solution for Toshiba’s phone systems

OAK Recording Player

Any organization that communicates with customers, clients, colleagues or suppliers stands to gain from having better insight and understanding into the interactions that shape everyday operations.  With the right call recording solution, you can:

  • Verify transactions by quickly finding recorded calls and emailing an extract of the audio file to the customer to confirm order details.
  • Demonstrate compliance with applicable rules, such as information security standards set by the credit card and health care industries.
  • Improve performance by reviewing recordings to identify areas that need focus and working with staff to develop their telephone and customer service skills.
  • Improve efficiency and accuracy through integration with external databases and customer relationship management (CRM) applications.

Toshiba offers the recordX solution to play, review and share call recordings on Toshiba’s IPedge® and Strata® CIX phone systems.  Recorded calls* are stored on a dedicated recordX server or can be archived to an alternate storage location.

With recordX, authorized users can:

  • Record all calls or just selected calls on demand.
  • Visually review the library of recordings through an easy, browser-based interface.
  • Search recordings by multiple variables, such as call duration, callerID, date/time and more.
  • Use filters to capture a selected sample of calls, such as calls for a specific agent or customer.
  • Listen, add notes to or score a recorded call using customized questionnaires.
  • Display the history of who has listened to or annotated a call recording.
  • Integrate with Microsoft®, Salesforce®, Act!® and Lotus Notes® applications.
  • Convert recordings to WAV or MP3 files to share by email.
  • Share recordings via Apple iTunes® or Windows Media® Player.
  • Suppress private information such as credit card numbers before sharing.
  • Generate graphical reports and statistics to track trends and performance.
  • Save performance reports as PDF files to email or archive.

By making it easy to monitor, encrypt and store critical telephone conversations, the recordX solution enhances legal compliance and mitigates risk while improving customer service and organizational performance.

OAK Recording Screen

Make it your own

With a provided software development kit, systems integrators can also tie in external systems — such as a database or CRM program — to develop custom applications.  For example, you could pop customer details into the recording upon receiving a call, automatically add notes to recordings directly from a third-party application, or initiate start/stop commands to control which part of a phone call to record.

RecordX is available from Authorized Toshiba Dealers nationwide.  Find out more in the recordX brochure.  In an upcoming blog, we’ll discuss some of the legal aspects of call recording, which vary from one locality to another.

* Check local laws before recording calls.