For 30 years, The Fitzgerald Law Firm, P.C. chooses Toshiba’s business phone systems
No one expects bad things to happen when getting medical care or bringing a new baby into the world. But when substandard medical care occurs, victims and/or their families can suffer long-term consequences that are costly, injurious or possibly life-threatening. These cases call for medical malpractice specialists.
For 43 years, the attorneys at The Fitzgerald Law Firm, P.C. (www.lawfitz.com) of New York have been there to help. The Fitzgerald staff and of-counsel attorneys are experienced in handling cases of medical malpractice as well as lead poisoning, automobile and on-premises accidents, and other general liability cases. The Fitzgerald attorneys have fought for and obtained more than $1 billion in recoveries for their clients.
Results like that require professional and reliable communications with colleagues, clients, doctors, medical experts and court officials. For more than 30 years, the Fitzgerald attorneys have counted on Toshiba business phone systems to make those connections. Choosing Toshiba again and again, the firm has migrated over the years from Toshiba’s analog, digital and IP on-premises systems to Toshiba’s VIPedge® cloud-based business telephone solution.
With VIPedge, the features and benefits of Toshiba’s award-winning on-premises IPedge® phone system are available as a monthly subscription service per user. The central intelligence of the phone system resides on secure servers in a Toshiba-managed data center. All the firm needs to have on site is a business-quality wide area network (WAN) connection to a service provider, the user endpoint devices (desk phones, mobile phones, receptionist console, etc.), and the local area network (LAN) to connect these devices to the IP network.
“With Toshiba’s VIPedge, we get our calls no matter where we are, whether we are working from home, on our mobile phones, in a meeting or at the office,” said James Fitzgerald, president. “That mobility is important, because connectivity is critical as our attorneys represent clients off-site daily in Manhattan, the Bronx, Brooklyn, Queens and Staten Island as well as other areas of New York and throughout the United States..”
Because the firm was already a Toshiba customer, all existing IP phones were reused with the new phone system for significant cost savings.
Fitzgerald benefits from the near-instantaneous remote repair and programming support provided for VIPedge by Precision Interconnect. For Fitzgerald, every minute counts because every call counts.” Harley Bitman, vice president of Operations, Precision Interconnect.
Naturally, a primary requirement was for the phone system to protect the confidential and privileged nature of legal communications. VIPedge meets this requirement, maintaining the firm’s communications on secure server space, segregated from any other customer, in data centers that have rigorous security and redundancy provisions.
Another top requirement was autonomy. With VIPedge, Fitzgerald staff can program their own phones and options, such as how and when they can be reached and how incoming calls should be treated. The firm’s network administrators can securely make adds, changes and updates from anywhere they have Internet access.
With VIPedge, the firm’s users can:
- Use their smartphones and tablets as extensions of the Toshiba phone system and have calls follow them wherever they are, even during an outage. Whether staff are at the office, a care facility, the courthouse, traveling or at home, their calls get through with access to the calling capabilities they have at their desks.
- Easily record calls, then store, organize and review recorded calls, essential for dealing with the many details of critical medical/legal matters.
- Click from their computers to dial, answer calls, transfer calls, check the status of colleagues before calling them, and send instant messages. The blending of voice with text is ideal for communicating (and documenting) important facts of a case.
- View, save and share emails, faxes and voice mail in one inbox to save time and avoid missed messages.
Today, the cloud-based phone solution processes more than 10,000 calls per month for more than 80 users. And it can expand on demand, without requiring the firm to buy any more than it needs today. We call that a best practice.
Find out more about VIPedge at http://www.telecom.toshiba.com/Products/VIPedge-Cloud-Based-Telephone-Solution/.
Success Story at a Glance
Customer: The Fitzgerald Law Firm, P.C.
Business: Law practice specializing in cases of medical malpractice
Locations: New York City and vicinity
Dealer: Precision Interconnect of New York (precisioninter.com)
Authorized Toshiba Dealer since 1995
Solution: Toshiba’s VIPedge cloud-based business telephone solution
Toshiba’s IP desk phones with displays
Toshiba’s Call Manager unified communications
Toshiba’s mobility applications (follow-me, twinning, etc.)
Unified Messaging – Single inbox for email and voice mail
Enterprise Manager for remote, browser-based administration
Results: Business phone system for a modest, predictable monthly fee
Better communications for 10,000 calls/month for 80 users
Ability to use smartphones as smart phone system extensions
Text, email, fax and call recording to document conversations
Secure connections via IP networking from virtually anywhere
Self-administration of system features, users and upgrades