FREQUENTLY ASKED QUESTIONS ABOUT THE “TRADE UP WITH TOSHIBA” PROMOTIONS

Banner-faqsHere are answers to the top questions we’ve been getting about this incentive program:

Trade-in old telephone systems for new business phone solutions? Deep discounts on digital phones and user licenses? Have you people gone mad?

Hardly. We just know it’s better for everybody if the Toshiba systems out in the field represent our latest innovations and are actively supported. Toshiba’s Value Plus warranty program offers a two-, three-, five- or seven-year manufacturer’s warranty on its various phones and systems, but many customers are using equipment much older than that. We’re glad our products stand up to long service life, but these customers are missing out on new capabilities that could really drive their businesses forward — and their success is good for us as well.

Who can take advantage of the “Trade Up with Toshiba” promotion?

If your organization uses a legacy Toshiba Strata® system, such as a Strata DK, Strata CTX or Strata CIX business telephone system, Toshiba is now offering some great incentives so that you can trade up to a current generation system — including our VIPedge® cloud-based business telephone solution, IPedge® pure IP business telephone system or Strata CIX converged digital/IP system.

What do we get if we upgrade to Toshiba’s cloud solution?

This is our sweetest deal. Get a free IP5531-SDL IP telephone for every Toshiba EKT, DKT or IPT1000/2000 series telephone or qualifying competitors’ telephone you trade in by March 27, 2015. We want to make it very affordable to move to cloud telephony.

What’s the deal if we upgrade to the IPedge on-premises phone system?

From now until March 27, 2014, for each Toshiba EKT, DKT or IP1000/2000 series telephone traded in and replaced with a Toshiba IP phone, you get up to 50 percent off the purchase price of an IPedge User License with Call Manager.

What if we want to reuse the digital phones we already have?

No problem. Choose the promotion’s option to migrate to a new Strata CIX670 with an IPedge Application Server. Your existing Toshiba DKT2000, DKT3000, DKT3200 and DP5000-series digital phones all work with this phone system. However, if you want to upgrade older Toshiba EKT, DKT, or IP1000/2000 series telephones, you’ll get a $50 discount for each one you trade in towards the purchase of a new 10- or 20-button DP5000-series business telephone.

What happens to the legacy phones we trade in?

Always environmentally friendly, your Authorized Toshiba Dealer will recycle your old equipment in accordance with all applicable laws, using only R2 or e-Stewards® certified recyclers. Of course.

Sounds great, but what’s the fine print to all this?

There are some terms and conditions, but no biggies. For instance:

  • You can only get as many free or discounted phones as your new system or contract supports.
  • You can’t get trade-in benefits on more phones than you trade up to.
  • Your Toshiba Authorized Dealer gets to keep your old phones.
  • The promotion for the cloud upgrade option requires a two-year contract.

Full conditions of the promotion can be found at www.telecom.toshiba.com/tradeup.

“Don’t miss out. The “Trade Up with Toshiba” program ends March 27, 2015, so call your Authorized Toshiba Dealer today.”

 

FOUR GREAT REASONS TO TRADE UP

Have we got a deal for you. Four deals, actually.

IP5000-Series-Telephone-Family

If your organization uses a legacy Toshiba Strata® system, such as a Strata DK, Strata CTX or Strata CIX business telephone system, there has never been a better time to trade up. Take advantage of the latest technologies to improve productivity, cost and customer care. We’re offering four sweet deals to make it a not-to-be-missed proposition:

  1. Trade up to Toshiba’s VIPedge® cloud-based telephone solution and get a free IP telephone for each Toshiba EKT, DKT or IPT1000/2000 series phone you trade in.
  2. Trade up to Toshiba’s IPedge® on-premises IP phone system and get up to 50 percent off user licenses for Toshiba’s award-winning Call Manager unified communications for each legacy phone you trade in and replace with a Toshiba IP phone.
  3. Trade up to Toshiba’s Strata CIX670 R5 and App Server on-premises digital-and-IP phone system and get a $50 Trade-In credit for each Toshiba EKT, DKT or IPT1000/2000 series phone traded in.
  4. Trade Up to Toshiba’s Strata CIX100 R5 and App Server system from a legacy Strata CTX system and get a $25 Trade-In credit for each Toshiba EKT, DKT or IPT1000/2000 series phone traded in.

the-power-of-choice

“The ‘Trade Up with Toshiba’ program gives existing Toshiba customers the opportunity to trade in their legacy Toshiba business telephone systems for affordable new systems, empowering them to choose newer, application-rich solutions that are right for them today,” said Brian Metherell, vice president and general manager of Toshiba America Information Systems Inc., Telecommunication Systems Division.

Why would we do this? Why offer irresistible incentives with giveaways and deep discounts? The answer is simple. It’s good for everybody when our customers have the best phone systems for their needs — and when the systems out in the field represent our latest technologies and capabilities. If we can make it easier and more affordable for you to take advantage of our best work, everybody wins.

If you’re looking to upgrade an older Toshiba business phone system, don’t miss out!
Most promotional offers end March 27, 2015.
For full details, visit www.telecom.toshiba.com/tradeup.

 

TRADE UP WITH TOSHIBA

Update your Existing Toshiba Phone System and Save

Tradeup

Over the course of 36 years, Toshiba Telecom has delivered hundreds of thousands of telephone systems for business, government, institutional and enterprise customers. Many of the Toshiba phone systems still in use are more than a dozen years old. These legacy workhorses are reliably doing their jobs, but the generations that came after them offer so much more.

Voice over Internet Protocol (VoIP), for one. With VoIP, there’s no need to manage separate voice and data networks; your Ethernet LAN can handle both. And IP brings productivity, convenience and control features that digital phone systems never dreamed of. Things like:

  • SIP trunking, connecting locations into one seamless system without long-distance charges
  • Unified messaging to manage voice mail and email in one inbox
  • Unified communications to merge phone and PC/laptop/tablet into a powerful multimedia productivity tool.
  • Mobility options that have office calls find you anywhere and let you use your smartphone as an office phone system extension

If this sounds good, here’s something that will sound even better: There has never been a better time to trade up to a current-generation system from a legacy Toshiba Strata® system, including Strata DK, Strata CTX or Strata CIX business telephone systems.

Wherever you start, it’s your choice how you take advantage. You can upgrade to a system that supports both digital and IP, so you can reuse your existing digital phones and migrate to IP in stages. Or move to pure IP communications in a compact, all-in-one server about the size of a phone book. Or get your business phone services from the cloud for less than a dollar per day per user.

IPedge-phone-side-sharp

Whichever way you want to go, we’ve got an irresistible trade-up deal for you — huge discounts on phones, user licenses, software updates and support, depending on the upgrade path you choose.

Don’t miss out! Most promotional offers end March 27, 2015.
For full details, visit www.telecom.toshiba.com/tradeup.

 

THE PEOPLE’S CHOICE

An excellence award for one of the first authorized dealer programs in the industry — ours

Channel-Excellence-141980 — Mount Saint Helens erupted. John Lennon was shot. Ordinary People won “Best Picture” at the Oscars, but more people saw John Travolta and Debra Winger break up and then make up in Urban Cowboy. The Eagles broke up and didn’t make up. And 10 dealers who are still with Toshiba joined the Authorized Toshiba Dealer network to sell business communications systems.

And now, Toshiba’s distinguished channel partner program has been named the “People’s Choice” winner of the INTERNET TELEPHONY Channel Program Excellence Award for best channel program.

Toshiba’s Telecommunication Systems Division was actually one of the first in the industry to build an authorized dealer network. Many of our dealers have been with Toshiba for more than 20 years, some for more than 30 years.

What drives such long-term loyalty? Well, several reasons:

  • We help dealers succeed. Unlike most of our competitors, Toshiba is one of the only major business telephone system manufacturers that does not sell direct, so we do not compete with our dealers. We focus our efforts on helping dealers succeed and grow their We provide sales leads, promotions, application and technical support, and a wide variety of learning and certification programs, both in-person and online, to help them win and keep customers.
  • We deliver what customers want. We deliver award-winning products and intelligent migration/upgrade programs, backed by some of the industry’s longest warranties — as much as seven years. And we offer financing programs that help dealers quickly qualify their customers.
  • We support regional/national accounts. Toshiba’s National Accounts Program is one of the only manufacturer programs that provides standardized pricing and service for accounts with locations anywhere in the continental U.S. By standardizing training, certifications, installations and service, Toshiba has helped dealers succeed with national accounts for 30+ years.

“Toshiba has won our loyalty and respect by successfully working side by side with us on behalf of thousands of customers over our 34-year relationship,” said Stan Stevens, president of the Michigan-based CTS Companies. “As an Authorized Toshiba Dealer, we can provide the expert guidance customers need to purchase a new system or upgrade a current business telephone system. Toshiba provides a low cost-of-ownership migration strategy, eco-conscious products and a wide array of award-winning communication solutions.”

the-power-of-choice

In short, we take good care of our dealers, so they can take good care of their customers. That strategy has created a highly successful and extensive program. Today, the Authorized Toshiba Dealer network includes more than 400 dealers with 700+ locations in all 50 states as well as telecom divisions in Canada, Mexico and parts of Asia and Europe.

“On behalf of TMC and INTERNET TELEPHONY magazine, we are pleased to recognize Toshiba’s distinguished channel partner program as the “People’s Choice” winner of the INTERNET TELEPHONY Channel Program Excellence Award for best channel program,” said Rich Tehrani, CEO, TMC.

“We are honored,” said Brian Metherell, vice president and general manager of Toshiba’s Telecommunication Systems Division. “Our Authorized Toshiba Dealers are a source of great pride for our organization.”

See the complete list of award winners in the October 2014 issue of INTERNET TELEPHONY.

For more Toshiba information, please visit our website at: http://www.telecom.toshiba.com/

GREAT NEWS FOR SCHOOLS AND LIBRARIES

e-rateNow you can get E-Rate Discounts for Toshiba’s VIPedge Cloud-Based VoIP Communications

Schools and libraries in the U.S. have a good friend in the Schools and Libraries Universal Service Support Mechanism — commonly known as the E-Rate Program. Telecom service providers pay into a universal fund under the auspices of the Federal Communications Commission. Under the E-Rate program, this fund subsidizes discounts — more like rebates — that make telecommunications and Internet connectivity possible and affordable, especially in under-privileged or rural areas.

Providing rebates for 20 to 70 percent of the costs of eligible services (depending on the economic and geographic status of the population served), the E-Rate program distributes about $2.25 billion per year to public and non-profit K–12 schools as well as public and private libraries.

Thousands of schools across the U.S. already have Toshiba’s IPedge® and Strata® CIX on-premises business phone systems. Now Toshiba’s VIPedge® cloud-based solution is eligible for the E-Rate program and is available to schools and libraries at a significant discount. In addition, existing Toshiba systems can be networked together for a hybrid solution that connects schools, school districts and libraries into seamless communities.

Students-in-classroom-380

Schools and libraries have a lot to gain by getting their phone systems from “the cloud.” It already was a good deal, and with E-Rate approval, it’s downright irresistible:

  • No need for an on-site phone system. The intelligence of the phone system is securely in the cloud. Think Netflix® instead of a DVD player, or voice mail instead of an answering machine.
  • Smooth transition. If you already have a Toshiba phone system, you can network it to VIPedge, or migrate everything to VIPedge. Either way, you’ll save by reusing existing Toshiba IP phones.
  • On-demand growth. VIPedge supports up to 500 users in multiple locations. When you add staff or build new schools, just license more users. It’s that simple.
  • A truly unified school district. Schools and libraries across the district/region are integrated through a solution that works across locations. No interoperability issues or finger-pointing.
  • Easy management. Authorized system administrators can securely manage the VIPedge system from anywhere through a Web portal. Users have control over their own phone features.
  • Collaboration, convenience and productivity. Essentially put a desktop phone in your pocket by turning Android™ or iOS® smartphones or tablets into multimedia office productivity tools.
  • Unified messaging. Stop checking for messages in multiple places. Voice messages and faxes can land in your email inbox, so you don’t miss important contacts.
  • Emergency communications. A situation or outage on site won’t affect your phone server in the cloud, which is protected by disaster recovery tactics. And during a crisis, calls can be automatically forwarded to teacher/staff cell phones or home phones. You stay in touch.

Moving phone services to the cloud is easy. Toshiba and its authorized dealers provide installation, implementation,library training and management. You don’t have to buy, house, maintain and upgrade an on-site phone server. You get premium communications for a modest monthly fee per user — made all the more affordable now with substantial E-Rate subsidized discounts.

For more information on the E-Rate program:

E-Rate Program Overview
http://www.usac.org/_res/documents/sl/pdf/handouts/E-rate-Overview.pdf

Schools and Libraries Eligible Services List
http://www.usac.org/sl/applicants/beforeyoubegin/eligible-services-list.aspx

E-Rate Program Deadlines
http://www.usac.org/sl/tools/deadlines/

For more Toshiba information, please visit our website at: http://www.telecom.toshiba.com/

CLOUD-BASED APPS TAKE STRATA BUSINESS PHONE SYSTEMS TO THE NEXT LEVEL

cloudsYour existing Strata CIX system can deliver the latest IP business communications

Imagine the possibilities. Manage voice mail and email in one place. Use your mobile device or PC to manage calls and to access UC capabilities such as presence, group instant messaging and visual voice mail. Use your smartphone or tablet as a system extension, without sharing your personal mobile number. Do it all with your current Strata® CIX business phone system. Toshiba offers two ways to do it:

  • On site. Deploy Toshiba’s IPedge® Application Server on site to support unified messaging, PC-based call control, multimedia meetings and mobility applications.
  • In the cloud. Subscribe to Toshiba’s VIPedge® Application Service to get those advanced applications as a service for a modest monthly fee per user.

It’s the power of choice. Do you want to own the application server at your facility? Or would you prefer to invest your capital in other ways and leave the care and feeding of phone system applications to the specialists? You can even take advantage of Toshiba’s hybrid cloud networking and utilize a mix of Toshiba’s on-site and hosted solutions. The choice is yours.

vipedge-banner-roi

 

The Cloud — Upgrade Without Upfront Investment

Toshiba’s Cloud-based VIPedge Application Service is ideal for organizations that:

  • Want the benefits of IP without having to overhaul a phone system that’s still working well.
  • Support traveling or remotely based employees in multiple locations or using smartphones.
  • Need consistent feature interworking in a multi-site network with distributed Toshiba phone systems.
  • Plan to add staff or locations in the future and want to be agile to meet hard-to-predict growth.

Choose the Package That Meets Your Business Needs

IPedge-phone-side-sharp

The standard Unified Messaging package includes voice mail, auto-attendant, unified messaging, message notifications, easy voice mail management through menus and softkeys, call recording, automatic call forwarding from voice mail to an internal or external phone number, and the ability to use iOS® and Android™ smartphones as system extensions.

The Unified Communications package delivers all that and more, adding the ability to:

  • Control calls and multimedia communications from selected Android and iOS smartphones and tablets and Windows® and coming soon to Mac®* OS X.
    • Access popular business phone system features (extension dialing, hold, transfer, etc.).
    • Give out only your business number to be reached on your mobile or desktop device.
    • Access UC capabilities such as presence, group instant messaging and visual voice mail.
    • Share presence and instant messaging with users inside or outside the company.
    • Consolidate call and chat history information across multiple devices.
    • Use the built-in softphone to make calls through the office phone system.
    • Click to dial outbound calls from any application.
    • Integrate with CRM systems for screen pops of caller information.

ucedge-unified-communications

 

As technology moves forward, Toshiba’s Strata CIX customers are not left behind. Gain the latest IP features and functionality by subscribing to Toshiba’s VIPedge Application Service. There is no need to add servers, voice mail cards, unified communications appliances or other hardware/software on site, so it is easy to get started. Or deploy Toshiba’s IPedge Application Server on-site. Either way, your traditional phone system just stepped into the new age.

To learn more and get a full list of the features and functionality, visit http://www.telecom.toshiba.com/Telephone_Systems_Resources/Product_Brochures/pdf/VIPedge-App-Service-Data-Sheet.pdf.

UCEDGE UNIFIED COMMUNICATIONS — JUST THE FAQS

Answers to your questions about Toshiba’s new unified communications

T

What is Toshiba’s UCedge?

Toshiba’s UCedge™ redefines unified communications with visibility and interworking across Toshiba phone systems and third-party devices — including smartphones, tablets and Windows® and Mac® computers.

What are the practical business benefits of UCedge?

Save time. Rapidly find contacts in a list synchronized with the office phone system and user-provided avatars. See the status of UCedge colleagues or Microsoft® Lync® users with Toshiba Lync Plug-in before calling them.

Save money. Make calls from your mobile device through the office phone system using a data service rather than cellular, when possible. Make long-distance and international calls at landline rates.

Get more done. Work from anywhere using personal or business mobile devices as a business phone extension. Manage office voice messages easily and quickly with a visual interface on a mobile device.

Provide superior service. Give callers one number to reach you whether you’re in or out of the office. Your personal mobile device performs as a business phone whenever you need it.

Collaborate more easily from anywhere. Share instant messages with colleagues who are busy or on the phone. Stay in touch when traveling internationally.

We already had many of those benefits. What’s new now?

Topping the list is the ability to have unified communications flow seamlessly across platforms, locations and devices. If your organization uses a mix of Toshiba phone systems — on premises or in the cloud — UCedge sees them as one network. Features work the same across the company and on different device types, including smartphones, tablets, desktops and laptops. There are new, advanced features too, including federation that enables sharing of presence and instant messages with external users, deskphone pairing, consolidated call and Instant Message history stored in the cloud and more.

What’s in it for mobile users?

UCedge Client for iPhone & AndroidIf you love the IPMobility feature on your IPedge® or Strata® CIX premises-based system or Call Manager Mobile on your VIPedge® cloud solution, you’ll love UCedge for bringing it all together. Toshiba’s UCedge works the same for all device types — mobile or desktop — but mobile users will especially appreciate these on-the-go features. For example:

  • Work from anywhere using personal or business mobile devices as a business phone extension.
  • Be easier to reach from one number — your office number — in or out of the office or out of the country.
  • Pair an Apple® or Android™ device with your desk phone to conveniently initiate dialing via the mobile device.

What if I don’t want to give out my mobile number or limit my phone to business use?

You don’t have to do either.  When you use UCedge, your mobile number remains private, and your device still does everything it always could do whenever you are not using the UCedge client.

What systems and devices are compatible with UCedge?the-power-of-choice

  • Phone systems — Toshiba’s VIPedge® cloud-based business telephone solution, IPedge® business telephone systems, and Strata® CIX IP converged systems with an IPedge Application Server
  • End-user devices — Windows and Mac OS X® computers, Android™ and Apple® smartphones and tablets

How do we get UCedge unified communications?

It’s easy. Licenses for the UCedge client are provided as part of the VIPedge cloud-based phone service, or the license is available as an option for the IPedge or Strata CIX premises-based phone systems.

Only one license per user is required, even if the user logs in from multiple mobile and desktop devices.

For mobile devices with a data plan or Wi-Fi® option, just download the UCedge client from the Google Play™ store or the Apple App Store:

For Android: https://play.google.com/store/apps/details?id=com.toshiba.uclient

For iPhone: https://itunes.apple.com/us/app/ucedge/id600608570?mt=8

ucedge-unified-communications

Get a headstart now on the solution that will ultimately redefine unified communications for Strata CIX, IPedge and VIPedge systems. Check out the UCedge infographic for more details.

To get started, contact your Authorized Toshiba Dealer today.

 

UNIFIED COMMUNICATIONS ON THE GO

Use Android and iOS smartphones and tablets as feature-rich extensions of your Toshiba business phone systems

Toshiba’s UCedge™ mobility client brings unified communications to Android™ and Apple® iOS smartphones and tablets — no matter which Toshiba phone system you use.  If you love the IPMobility feature on your IPedge® or Strata® CIX premises-based system or Call Manager Mobile on your VIPedge cloud-based solution, you’ll love UCedge for bringing it all together.

UCedge Tablet

With client software that you can download from the Internet, you gain valuable convenience, productivity and cost-saving features on your mobile device:

  • Work from anywhere using personal or business mobile devices as a business phone extension.
  • Enable easier connections with one-number reach, in or out of the office or out of the country.
  • Protect mobile number privacy by displaying only the office phone number in caller ID.
  • Manage office voice mails easily and quickly with a visual interface on a mobile device.
  • Place long distance and international calls to contacts from a cell phone at landline rates.
  • Stay in touch while traveling internationally.
  • Get more done with instant messaging (IM) with colleagues who are busy or on the phone.
  • See the status of UCedge colleagues or Microsoft® Lync® Server users before calling them.
  • Rapidly find contacts in a list synchronized with the office phone system and user-provided avatars.

By using your personal or business mobile device as a versatile business phone, you won’t miss important calls, and you can collaborate with colleagues and customers quickly and efficiently — an obvious advantage for any business.

iPhone_Call_Manager_History

UCedge has been tested and validated on selected smartphone models from Apple, Samsung, HTC, Motorola, Sony and LG, as well as tablets from Toshiba, Apple and Samsung (support on Windows and Mac desktops and laptops as of October 2014).

Get started today.  It’s easy.  Licenses for the UCedge client are provided as part of the VIPedge solution, or the license is available as an option for the IPedge or Strata CIX system. For mobile devices, just download the UCedge client from Google Play™ or the iTunes® App Store (mobile devices require a cellular data plan with an option to enable WiFi access for locations with poor cell network service).

For Android: https://itunes.apple.com/us/app/ucedge/id600608570?mt=8
For iPhone: https://play.google.com/store/apps/details?id=com.toshiba.uclient

 

Toshiba’s IPedge Helps St. Jude’s Recovery Center Make a Difference

When the call can be a lifeline, the phone system has to be right.

139 Renaissance Pkwy jpegFor Atlanta-area individuals and families struggling with addiction and co-occurring mental health disorders, hope is just a phone call away — one number for referral or admission to St. Jude’s Recovery Center detoxification unit and residential and outpatient treatment programs. St. Jude’s primarily serves homeless and low-income adults and families who do not have private insurance and/or cannot afford to pay for treatment. Their common thread is the disease of addiction.

One call connects a person in crisis to an admissions representative to set up a meeting or a telephone triage that could lead to same-day admission. Services range from day treatment, family counseling, health services and employment support to inpatient detoxification and transitional or long-term housing. The organization serves more than 1,500 individuals per year and has a notable track record of success. In short, St. Jude’s makes a difference.

But its phone system had not kept pace with growth and change. Until last year, each of St. Jude’s locations operated as a communications island. Some sites had Toshiba phones on a vintage Strata® DK424 digital phone system. Other sites used different systems, so it was impossible to transfer calls between sites. Some of the phone systems were having equipment failures. Service calls were common. St. Jude’s was also spending $2,400 for separate central office connections for each location — and was missing out on modern IP capabilities that could improve operations and program quality.

“Our staff liked the old Toshiba phone system and had a comfort level with it,” said Keith Franklin, an administrative technical support specialist on the IT team. “So naturally we looked to Toshiba again when planning the upgrade.”

Michael Higgins, founder of Clear Choice Telephones Inc., recommended Toshiba’s IPedge® business communication system. “Toshiba has the most durable phones on the market. They just keep on going and going and going. And you can customize more than with any other system. With their many different programming options, you can make every individual telephone do exactly what you want. For example, Toshiba offers 14 options for call forwarding.

IPedge-advantage

“To put all of these features to work, Toshiba gives you the best of both worlds: IP and digital. You can integrate old and new systems and install upgrades on one piece of equipment at a time instead of a forklift.”

That said, St. Jude’s legacy phone systems dated to the late ‘80s and early ‘90s, were mismatched across locations, and would have required several generations of upgrades. With the significant advances in telephone technology over the last 20 years, it made more sense — both in cost and performance — to install a new all-IP system.

In 2013, Clear Choice installed a Toshiba IPedge EC server at St. Jude’s northeast Atlanta headquarters, configured to serve all six sites. The upgrade included 72 Toshiba IP5122 desktop phones with backlit LCDs and 10 programmable buttons and — for power users — five Toshiba IP5132 phones with 20 programmable buttons. IPedge Net connects St. Jude’s six sites into one unified phone system. Extension dialing, call transfer and other calling features work seamlessly among sites. One organization, one network.

The new phone system eliminated the need to pay for separate voice and data lines to the outside world, and it eliminated the need for each site to have its own carrier connection. All sites are networked via IPedge Net to the main location, which has one PRI (primary rate interface) ISDN carrier connection. Even with lease payments factored into the cost, St. Jude’s is saving more than $1,000 a month from this consolidation.

St. Jude’s Recovery Center, a 501 (c)(3) organization, provides critical care to homeless and low-income individuals in greater Atlanta fighting substance abuse issues. Through St. Jude’s programs and services each client receives the support they need to maintain lasting recovery, and return to the community as self-sufficient, productive individuals. Every dollar saved on facility operations helps St. Jude’s provide life-saving treatment to those most in need. It’s a win-win to get the productivity gains of a new phone system with no capital investment and immediate cost savings that continue to pay back, month after month.

St. Jude’s Recovery Center gains valuable productivity, convenience and control features, such as unified messaging (voice mail and email in one inbox), mobility options and extension dialing across locations — while saving $1,000 a month.
Success Story At a Glance
Customer: St. Jude’s Recovery Center, Inc.
Business: Comprehensive addiction treatment and prevention services
Locations: Greater Atlanta area
Dealer: Clear Choice Telephones, Inc., Roswell GA
Authorized Toshiba Dealer since 1995
Solution: Toshiba’s IPedge on-site IP phone system
Toshiba’s I IP5122 and IP5132 LCD telephones
Results: Gained IP capabilities for the first time
Six sites brought into one unified network
Savings of $1,000 by eliminating multiple central office lines

Three Tips to Ensure That Leasing Your New Business Telephone System Comes With No Surprises

By Chris Prevenas

Chris Prevenas Director, National Accounts

 

 

 

 

 

Unlike surprise parties and winning the lottery, surprises at work usually aren’t people’s favorite things.  Do you remember the last good surprise you got at work?  It doesn’t happen very often.

When you lease a new business telephone system, there should be no surprises.

To ensure you know what you’re getting, insist on:

1.    No hidden fees

You shouldn’t have to comb through every invoice, checking for evidence of being nickeled and dimed with hidden fees, so ask up front if there are any other fees.  While you can expect to be charged a one-time documentation fee, ask if you will be charged interim rent or fees for processing property taxes.  Know exactly what you will be paying each month for the term of your lease.

2.    End of term notification

Ask what happens when your lease comes to an end.  How do you get notified?  Do you even get notified at all?  Does your lease automatically roll over to a 12-month renewal?  Does it go to a month-to-month renewal?

Insist on a month-to-month renewal, rather than being automatically committed to another year.  This gives you the time and flexibility to make the best business decision for your company.  It also gives you the option of upgrading or replacing your system, without being locked into staying with an older system for another year.

3.    Accessible customer service

Ensure you can reach someone at your leasing company by phone when you need help.  Make sure your leasing company doesn’t leave you in an automated attendant loop — or worse: voice mail jail.  When it’s your monthly budget at work, it’s important to make sure you can reach someone when you have questions or need to make a change.

If you have done business with GreatAmerica, none of this should come as a surprise to you. When our CEO, Tony Golobic, founded GreatAmerica more than 20 years ago, he put in place The GreatAmerica Experience, ensuring prompt, courteous, professional and fair treatment. Tony put it all in writing in the Truth in Leasing letter that we hope you appreciate.

Chris Prevenas

Director, National Accounts

Cprevenas@greatamerica.com

 

Chris Prevenas started his career at GreatAmerica in April of 2003. During his 11 year tenure, he has held a variety of roles ranging from Account Support Adviser to his current role as Director of National Accounts. As Director of National Accounts, Chris is responsible for building and maintaining relationships with nationwide telecommunications organizations, such as Toshiba, to help their Channel Partners and customers succeed through financial solutions.