UNIFIED COMMUNICATIONS PRODUCT OF THE YEAR

PrintToshiba’s UCedge Unified Communications solution earns big kudos

Imagine the possibilities with Toshiba’s UCedge® unified communications…

Work from virtually anywhere using personal or business laptops, desktops or mobile devices as a business phone extension.  Connect from up to three devices at the same time, synchronize in the cloud, and view consolidated instant messages and call history from any of the devices.

Be reached with one number, no matter where you are, while displaying only your office phone number in caller ID.  Connect via instant messaging (IM) with colleagues who are busy or on the phone.

Pretty cool, huh?  INTERNET TELEPHONY Magazine thought so and honored UCedge with a 2015 Unified Communications Product of the Year Award.  (Call Manager, our previous-generation UC solution, received this award in 2012.)

We love it when “the IP Communications Authority since 1998™” affirms our development directions — and when they tell 225,000 of their closest friends.

“It gives me great pleasure to honor Toshiba with a 2015 Unified Communications Product of the Year Award for its innovative UCedge application, unified communications solution,” said Rich Tehrani, CEO of the magazine’s parent company, TMC.  “Our judges were very impressed with the ingenuity and excellence displayed by Toshiba in UCedge.”

UCedge is a single application that empowers users to communicate on Windows® and Mac® laptop and desktop computers and Apple® and Android™ smartphones and tablets.  It works with Toshiba’s cloud-based and on-premise phone systems as well as on hybrid networks that include a mix of solution types.  With XMPP federation, unified communications can extend to trusted users on third-party XMPP servers as well.

If you could benefit from the power to communicate how, where and when you want, using your device of choice— desk phone, smartphone, PC or tablet — find out what the award-winning UCedge can offer.

It’s easy to get started.  Licenses for the UCedge client are provided as part of the VIPedge® cloud-based phone service or available as an option for the IPedge® or Strata® CIX on-premise phone systems.  You only need one license, even if you log in from mobile and desktop clients.

For mobile devices with a data plan or Wi-Fi® option, just download the UCedge client from the Google Play™ store (for Android) or the Apple App Store™ (for iPhone®).

A list of the 2015 INTERNET TELEPHONY Product of the Year winners is featured in the March 2015 issue of INTERNET TELEPHONY magazine and online at www.itmag.com.

 To find out more, contact your Authorized Toshiba Dealer today.

 

Making the Case for Advanced Call Routing, Recording and Reporting

Toshiba’s IPedge phone system reduces hold times and communications costs for Buffalo Gastroenterology

“We know how hectic life can be and are committed to making our practice convenient and accessible.”
Buffalo Gastroenterology Associates website home page

From gastroesophageal reflux to colonoscopy, Buffalo Gastroenterology Associates (www.buffalogi.com) of Orchard Park, New York, is equipped to handle the spectrum of gastroenterology needs.


 


 

True to the quote above, the practice’s website includes an online form to easily request an appointment at a preferred date and time.  Yet even with the online reservation option, the practice fields more than 10,000 phone calls per month — about 500 per day.  It needed a new business telephone system that could handle that call volume more effectively — ideally while reducing costs as well.

Michael Groh, vice president of Sales and Marketing for Authorized Toshiba Dealer AT technology Inc. (www.ATtechnology.com), recommended leasing Toshiba’s IPedge® business phone system with contact center capabilities — a strategy that streamlined call handling while saving the practice more than $13,000 per year.

Toshiba’s contact center solution provides a wealth of options for tuning the call answering system for better customer service, shorter hold times and more effective staffing.  For example:

  • Calls can be routed based on a number of factors, such as caller ID, account numbers, private lists, balanced call count, time or date, and user-entered data.
  • Skills-based routing sends calls to the right person to handle the call while priority queuing ensures that the most important calls are answered sooner.
  • During busy periods, callers on hold can hear pre-recorded messages, learn their estimated wait time, or get prompts for other choices, such as going to voice mail or requesting a call-back.
  • Interactive voice response (IVR) gathers and validates caller input, triggers responses, alerts agents when a queue is overloaded, and opens up many creative application opportunities.
  • Calls can be recorded, stored and played back later to monitor customer service and validate the content of conversations.
  • Call center reports let supervisors analyze system and staff performance, activity and status — valuable information for staff planning and patient satisfaction.

Toshiba’s IPedge has improved patient communication for Buffalo Gastroenterology by ensuring that all calls are routed quickly and efficiently to the right person, reducing hold times.

Shorter hold times make for happier callers, but there’s an important economic element as well.  Imagine if hold time can be trimmed by even one minute per call, on average.  For 10,000 calls, that would add up to 166 hours saved — more than four full work weeks per month.  Those numbers are hypothetical, of course, but it dramatizes the value of efficiency in call handling.

Read the full story about how Buffalo Gastroenterology is taking advantage of its IPedge business telephone system at http://www.telecom.toshiba.com/Telephone_Systems_Resources/Success_Stories/pdf/IPedge_success-Buffalo-Gastroenterology-Associates.pdf.

 


Success Story at a Glance

Customer:    Buffalo Gastroenterology Associates

Business:     Medical and health care

Locations:    Orchard Park, New York

Dealer:          AT technology Inc., Tonawanda, New York

Solution:        Toshiba’s IPedge EC business telephone system
Nearly 100 Toshiba IP desk telephones with displays
Toshiba’s Contact Center Solution with reporting and recording
Unified Messaging — One inbox for email, fax and voice messages
Enterprise Manager remote, browser-based administration

Results:        Savings of $13,000 a year through an affordable lease option
Better patient communication through intelligent call routing
Shorter hold times overall while handling 10,000+ calls/month
Easy monitoring of calls, call history and recorded calls
Reports to support better staffing decisions
Fast, easy remote administration by AT technology, Inc.


 

From Analog to Digital to Cloud-based Business Communications

For 30 years, The Fitzgerald Law Firm, P.C. chooses Toshiba’s business phone systems

No one expects bad things to happen when getting medical care or bringing a new baby into the world.  But when substandard medical care occurs, victims and/or their families can suffer long-term consequences that are costly, injurious or possibly life-threatening.  These cases call for medical malpractice specialists.

Lou Powell and Harley Bitman of Precision Interconnect (at left), shown here with James Fitzgerald of The Fitzgerald Law Firm, implemented Toshiba’s VIPedge cloud-based telephone solution, which easily handles the firm’s 10,000 monthly calls.

Lou Powell and Harley Bitman of Precision Interconnect (at left), shown here with James Fitzgerald of The Fitzgerald Law Firm, implemented Toshiba’s VIPedge cloud-based telephone solution, which easily handles the firm’s 10,000 monthly calls.

For 43 years, the attorneys at The Fitzgerald Law Firm, P.C. (www.lawfitz.com) of New York have been there to help.  The Fitzgerald staff and of-counsel attorneys are experienced in handling cases of medical malpractice as well as lead poisoning, automobile and on-premises accidents, and other general liability cases.  The Fitzgerald attorneys have fought for and obtained more than $1 billion in recoveries for their clients.

Results like that require professional and reliable communications with colleagues, clients, doctors, medical experts and court officials.  For more than 30 years, the Fitzgerald attorneys have counted on Toshiba business phone systems to make those connections.  Choosing Toshiba again and again, the firm has migrated over the years from Toshiba’s analog, digital and IP on-premises systems to Toshiba’s VIPedge® cloud-based business telephone solution.

With VIPedge, the features and benefits of Toshiba’s award-winning on-premises IPedge® phone system are available as a monthly subscription service per user.  The central intelligence of the phone system resides on secure servers in a Toshiba-managed data center.  All the firm needs to have on site is a business-quality wide area network (WAN) connection to a service provider, the user endpoint devices (desk phones, mobile phones, receptionist console, etc.), and the local area network (LAN) to connect these devices to the IP network.

“With Toshiba’s VIPedge, we get our calls no matter where we are, whether we are working from home, on our mobile phones, in a meeting or at the office,” said James Fitzgerald, president.  “That mobility is important, because connectivity is critical as our attorneys represent clients off-site daily in Manhattan, the Bronx, Brooklyn, Queens and Staten Island as well as other areas of New York and throughout the United States..”

Because the firm was already a Toshiba customer, all existing IP phones were reused with the new phone system for significant cost savings.

Fitzgerald benefits from the near-instantaneous remote repair and programming support provided for VIPedge by Precision Interconnect. For Fitzgerald, every minute counts because every call counts.” Harley Bitman, vice president of Operations, Precision Interconnect.

Naturally, a primary requirement was for the phone system to protect the confidential and privileged nature of legal communications.  VIPedge meets this requirement, maintaining the firm’s communications on secure server space, segregated from any other customer, in data centers that have rigorous security and redundancy provisions.

Another top requirement was autonomy.  With VIPedge, Fitzgerald staff can program their own phones and options, such as how and when they can be reached and how incoming calls should be treated.  The firm’s network administrators can securely make adds, changes and updates from anywhere they have Internet access.

John Fitzgerald and James Fitzgerald of The Fitzgerald Law Firm with Harley Bitman of Precision Interconnect (standing) worked with Lou Powell, Precision Interconnect’s technician, to implement a system that would enable remote workers to be connected across Toshiba’s VIPedge cloud network.

John Fitzgerald and James Fitzgerald of The Fitzgerald Law Firm with Harley Bitman of Precision Interconnect (standing) worked with Lou Powell, Precision
Interconnect’s technician, to implement a system that would enable remote
workers to be connected across Toshiba’s VIPedge cloud network.

With VIPedge, the firm’s users can:

  • Use their smartphones and tablets as extensions of the Toshiba phone system and have calls follow them wherever they are, even during an outage. Whether staff are at the office, a care facility, the courthouse, traveling or at home, their calls get through with access to the calling capabilities they have at their desks.
  • Easily record calls, then store, organize and review recorded calls, essential for dealing with the many details of critical medical/legal matters.
  • Click from their computers to dial, answer calls, transfer calls, check the status of colleagues before calling them, and send instant messages. The blending of voice with text is ideal for communicating (and documenting) important facts of a case.
  • View, save and share emails, faxes and voice mail in one inbox to save time and avoid missed messages.

 

Today, the cloud-based phone solution processes more than 10,000 calls per month for more than 80 users.  And it can expand on demand, without requiring the firm to buy any more than it needs today.  We call that a best practice.

Find out more about VIPedge at http://www.telecom.toshiba.com/Products/VIPedge-Cloud-Based-Telephone-Solution/.

 

Success Story at a Glance

Customer:    The Fitzgerald Law Firm, P.C.

Business:     Law practice specializing in cases of medical malpractice

Locations:    New York City and vicinity

Dealer:          Precision Interconnect of New York (precisioninter.com)
Authorized Toshiba Dealer since 1995

Solution:        Toshiba’s VIPedge cloud-based business telephone solution
Toshiba’s IP desk phones with displays
Toshiba’s Call Manager unified communications
Toshiba’s mobility applications (follow-me, twinning, etc.)
Unified Messaging – Single inbox for email and voice mail
Enterprise Manager for remote, browser-based administration

Results:        Business phone system for a modest, predictable monthly fee
Better communications for 10,000 calls/month for 80 users
Ability to use smartphones as smart phone system extensions
Text, email, fax and call recording to document conversations
Secure connections via IP networking from virtually anywhere
Self-administration of system features, users and upgrades

 

CLOUD AND ON-SITE BUSINESS PHONE SYSTEMS, WORKING TOGETHER

A hybrid approach brings 12 locations into one unified network for Dixie Plywood and Lumber Company

From left, Susan Speros and Heather Radtke of Speros with Bobby Awtrey and Danny Simmons of Dixie Plywood Co.

From left, Susan Speros and Heather Radtke of Speros with Bobby Awtrey and Danny Simmons of Dixie Plywood Co.

According to the U.S. Census Bureau of the Department of Commerce, construction spending is trending up. The first 10 months of 2014 saw more than $800 billion in construction spending, up nearly 6 percent from the same period in 2013. October 2014 spending (seasonally adjusted) was up 1.1 percent from September 2014 and up 3.3 percent from September 2013. New residences and businesses also increase demand for furnishings and trim.

All of that is very good news for companies like Dixie Plywood and Lumber Company, a wholesale distributor of plywood, lumber, building materials and specialty products to lumber dealers, professional craftsmen and architects/building designers. Celebrating 70 years in business, the Savannah, Ga.-based firm has become one of the country’s largest independent distributors of building materials.

There are two primary keys to this kind of success: (1) deep sourcing (Dixie Plywood has relationships with more than 70 major suppliers); and (2) premium communications (a Toshiba customer since 1996).

When your primary business is to connect suppliers and buyers — handling more than 100,000 calls per month — the business phone system has to be right. It has to enable all 250 users to be productive and effective, wherever they are. And since the company’s 12 locations are spread across five states in the hurricane-prone southeast, the phone system also has to provide for survivability.

To meet those needs, Heather Radtke of Speros (www.speros.com) recommended a hybrid solution that integrates cloud-based and on-premises communications from a single vendor. Since the company was already a Toshiba customer and could reuse existing phones with the new system, Toshiba was a natural fit. Dixie’s business phone system now includes:

  • Toshiba’s VIPedge® cloud-based business telephone solution
  • Toshiba’s IPedge® on-premises IP business telephone systems
  • Toshiba’s Call Manager unified communications
  • IPMobility, Call Manager Mobile and Follow Me mobility applications
  • Unified Messaging for a single inbox for email and voice messages
  • Redundancy for disaster recovery
  • Enterprise Manager for browser-based remote administration
Susan Speros of Speros shows Bobby Awtrey how to use Unified Messaging to receive his email and voice messages in a single in-box.

Susan Speros of Speros shows Bobby Awtrey how to use Unified Messaging to receive his email and voice messages in a single in-box.

“Accessibility is essential in our industry,” said Bobby Awtrey, Corporate Director of IT Services for Dixie Plywood. “We stock millions of dollars in inventory for next-day shipping, and we specialize in special orders — everything from the usual to the hard-to-find. Providing the best customer service requires that we have reliable communications at all locations — or from anywhere — all the time.”

Toshiba’s Hybrid Cloud Networking delivers. For example, users can:

  • Click from their computers to dial, answer calls, transfer calls, check the status of colleagues before calling them, and send instant messages. The blending of voice with text is ideal for communicating (and documenting) complex order details, such as dimensions, engineering specifications, SKUs and prices.
  • Collaborate across locations — spread out from San Antonio to Miami to Charlotte — just as easily as with colleagues in the same building. It’s easier than ever to connect with another site that has the specialty product a customer is seeking or transfer customers to the best site for their needs.
  • Use their smartphones and tablets as extensions of the Toshiba phone system and have calls follow them wherever they are, even during an outage. Whether staff are around the building, in the warehouse or at a customer’s site, calls get through, along with access to the calling capabilities they have at their desks.
  • View, save and share emails, faxes and voice mail in one inbox to save time and avoid missed messages. When customers are calling to make inquiries, faxing POs and plans, and emailing specifications, managing these diverse communications in one place vastly improves efficiency and customer service.

With VIPedge cloud-based communications, the company’s locations across the southeast now connect much like one location — with easy extension-dialing, a user profile that follows you when visiting other locations, and the ability for sites to provide backup for each other, if necessary. During an outage, calls can be automatically redirected to any other phone number, such as a user’s mobile phone or home phone. Business keeps rolling, even when the power isn’t.

Heather Radtke of Speros helps Danny Simmons of Dixie Plywood Co. take his Toshiba business phone mobile.

Heather Radtke of Speros helps Danny Simmons of Dixie Plywood Co. take his Toshiba business phone mobile.

“Toshiba’s Hybrid Cloud Telephony solution connects our business telephone solutions together so our employees can communicate more effectively with our customers, dealers and each other,” said Danny Simmons, PC and equipment specialist at Dixie Plywood. “With hybrid cloud and on-premises communications, we’re well positioned as we go into our second 70 years in business.”

 

Success Story At a Glance

Customer:    Dixie Plywood and Lumber Company

Business:     Wholesale distributor of plywood, lumber and building supplies

Locations:    Headquartered in Savannah, Ga.
                        12 locations from Texas to Florida to North Carolina

Dealer:          Speros (www.speros.com), Savannah, Ga.
                        Authorized Toshiba Dealer since 1995

Solution:        Toshiba’s IPedge cloud-based business telephone solution
                        Toshiba’s IPedge on-premises IP business phone system
                        Toshiba’s Call Manager unified communications
                        Toshiba’s mobility applications
                        Unified Messaging – Single inbox for email and voice mail
                        Redundancy for disaster recovery
                        Remote, browser-based administration

Results:        12 sites brought into one unified network
                        Improved internal and external communications
                        Survivability during storms and power outages

 For more information, visit: http://www.telecom.toshiba.com/ 

ONE SERVER DOES IT ALL

Full business phone features plus advanced contact center capabilities — all insuccess-stories one compact server

Toshiba’s contact center applications — automatic call distribution (ACD) and reporting — have traditionally been delivered on a dedicated server working with the Toshiba business phone system.  Now, Toshiba’s IPedge® Virtual Server delivers the capabilities of Toshiba’s IPedge business communications system plus contact center capabilities all in one compact server.  This integrated solution makes it simpler than ever to run an efficient and effective contact center.

Linux®based IPedge business communications and Windows®based contact center applications reside on the same server in a VMware® virtual environment.  One server to deploy, one vantage point for system management — for a simpler network, easier administration, easier licensing and lower cost.

IPedge Virtual Server — IPedge Business Communications

Preloaded with advanced features right out of the box

IPedge Virtual Server — Contact Center Features

Fast, efficient and cost-effective customer service for organizations of all sizes

  • Advanced call routing based on caller ID, agent skills, account number, time or date, and more
  • Multiple call distribution methods, such as skills-based, round-robin, and preferred or priority agent
  • Multiple group agent login so agents can answer calls for multiple agent groups
  • Intelligent announcements, informing callers of place in queue, estimated time to answer and more
  • Interactive voice response to gather and validate caller input and trigger predefined responses
  • PC integration to manage calls from a computer, synchronized with your operations, CRM or contact software
  • Reports and wall displays to analyze agent performance, group activity and system status
  • Network ACD to enable multi-site contact centers to work together as one integrated call routing system
  • Multimedia Web callback and chat initiated from the company’s Web site

Get Toshiba’s IPedge Virtual Server for yourself.  It’s easy.

There’s just a single license file, activated once for IPedge, ACD and reporting.  With enterprise-wide, Web-based system administration, your telecom manager can securely monitor and manage all of these applications from one Enterprise Manager interface with one login — from anywhere locally or remotely, using a Web browser.  It is that simple.

THIS HYBRID IS NO MUTT

At the Westminster of cloud computing, Toshiba’s Hybrid Cloud Networking Solution is the Judges’ Top Pick

THIS HYBRID IS NO MUTT

THIS HYBRID IS NO MUTT

“TMC is proud to recognize Toshiba as a leader in the advancement of cloud computing with the 2014 Cloud Computing Product of the Year Award.  Toshiba is honored for its achievement in bringing innovation and excellence to the market.” Rich Tehrani, CEO of TMC, parent company of Cloud Computing magazine

This best-of-breed honor went to Toshiba’s Hybrid Cloud Networking solution, which brings on-premises and cloud-based business phone systems and solutions together into one companywide network that delivers a seamless user and caller experience.

A hybrid approach to business communications reflects a growing reality — that successful organizations of any size may run on a diversity of processes and platforms.  That’s as true of business communications as it is of computing.  You want to extend the value of legacy investments while capitalizing on the new.  Existing and emerging technologies must coexist.  In a perfect world, they also work harmoniously together.  With Toshiba, you know they do.

IPedge-EM

Consider this scenario, which might look familiar… Perhaps your business installed a digital-and-IP phone system at its original location 10 years ago; then deployed pure-IP phone systems at new locations that opened within the last few years, and then embraced cloud telephony in the last year to support satellite locations and remote workers.

portal-cloud-based-telephone-solutions

Toshiba customers can get all three of these phone system options from one trusted source.  It’s easy to see the advantages of having one phone system vendor — economies of scale, minimal training, a single point of contact — but the real story here is that these on-premises and cloud-based options can be integrated into one cohesive, companywide phone network.

IPedge-EP
A hybrid networking approach extends the value of your existing phone systems, enables you to mix and match phone systems to suit the needs of each location, and supports on-demand expansion without making you buy more than you need today.

With Toshiba’s Hybrid Cloud Telephone Solution, you can network up to 128 systems, including one VIPedge® cloud solution and a mix of IPedge® and Strata® CIX systems.  For instance, you can use on-premises IPedge at larger sites or those needing more IP features, on-premises Strata CIX at sites that still use digital phones, and VIPedge to serve new locations that need the flexibility and on-demand growth of a cloud-based solution.   Advanced call processing features use the same Toshiba IP core — IPedge Application Server or VIPedge Application Service — to work transparently across the network.

Telephone-Family

If your organization could run more productively and effectively if you had one unified network serving all locations, find out what Toshiba’s award-winning Hybrid Cloud Telephone Solution can do for you.  It’s available from Authorized Toshiba Dealers nationwide.

For more information, visit:  http://www.telecom.toshiba.com/Products/Telephone-System-Networking/hybrid-cloud.cfm

TOSHIBA LAUNCHES UCedge UNIFIED COMMUNICATIONS

 

Redefining unified communications with visibility and interworking across Toshiba phone systems and third-party devices — including smartphones, tablets, and Windows and Mac computers

UC SmartphoneToshiba’s UCedge™ redefines unified communications with visibility and interworking across Toshiba phone systems and third-party devices — including selected smartphones, tablets, Windows® and Mac® computers. Toshiba’s UCedge client empowers you to access unified communications from anywhere using a mobile or desktop device, with consistent features and functionality across devices.

The next step in Toshiba’s unified communications portfolio

UCedge is based on HTML5 technology that enables code portability across devices so that features and functionality are the same on different device types, including mobile and desktop devices, including many mobile phones from Apple, Samsung, HTC, Motorola, Sony and LG, and tablets from Toshiba, Apple and Samsung.

In addition, UCedge has advanced features beyond the earlier Toshiba UC clients, such as mobile tablet integration, federation (for sharing presence and instant messages with external users), desk phone pairing, consolidated history for calls and instant messages (stored in the cloud), a built-in softphone for all supported device types and more.

UC Tablet

 

Be more productive, from anywhere

  • Save time. Quickly find and call colleagues without having to remember their extensions. Just find the person’s name/image, and click to call. You can see the status of UCedge users on the Toshiba phone system and even external users (via federation) before you call them.
  • Save money. Make calls from your mobile device through the office phone system over Wi-Fi® data service (or other wired/wireless IP-based data service rather than the cellular network, when possible). Make international calls from your cell phone at landline rates, optimized by least-cost routing through the office phone system.
  • Get more done. Work from anywhere using personal or business mobile devices as a business phone extension. Manage office voice mails easily and quickly with a visual interface on a mobile device.
  • Provide superior service. Give customers, suppliers and colleagues one number at which to reach you whether you’re in or out of the office. Your personal mobile device can perform as a business phone wherever you need it.
  • Collaborate more easily from anywhere. Communicate via instant messaging with colleagues who are busy or on the phone. IM individually, invite users to join a group IM session, or broadcast messages to a group. Easily stay in touch when traveling internationally.

UC CM LaptopBy using your personal or business mobile device as a versatile business phone, you won’t miss important calls, and you can collaborate with colleagues and customers quickly and efficiently — an obvious advantage for any business.

Get started today

It’s easy. Licenses for the UCedge client are provided as part of the VIPedge® cloud-based phone service or available as an option for the IPedge® or Strata® CIX premises-based phone systems. You only need one license, even if you log in from mobile and desktop clients.

For mobile devices with a data plan or Wi-Fi option, just download the UCedge client from Google Play™ or the iTunes® Store:

For Android™ devices: https://play.google.com/store/apps/details?id=com.toshiba.uclient&hl=en

For Apple® devices: https://itunes.apple.com/us/app/ucedge/id600608570?mt=8

For Windows and Mac computers: https://chrome.google.com/webstore/detail/ucedge/hhgigmlpapmiifgekdcleafpkkgfibla

UC CM

Get a headstart now on the solution that ultimately will redefine unified communications for Strata CIX, IPedge and VIPedge systems — with visibility and interworking across Toshiba phone systems and third-party devices — including smartphones, tablets, Windows and Mac computers. To find out more, contact your Authorized Toshiba Dealer today.

FREQUENTLY ASKED QUESTIONS ABOUT THE “TRADE UP WITH TOSHIBA” PROMOTIONS

Banner-faqsHere are answers to the top questions we’ve been getting about this incentive program:

Trade-in old telephone systems for new business phone solutions? Deep discounts on digital phones and user licenses? Have you people gone mad?

Hardly. We just know it’s better for everybody if the Toshiba systems out in the field represent our latest innovations and are actively supported. Toshiba’s Value Plus warranty program offers a two-, three-, five- or seven-year manufacturer’s warranty on its various phones and systems, but many customers are using equipment much older than that. We’re glad our products stand up to long service life, but these customers are missing out on new capabilities that could really drive their businesses forward — and their success is good for us as well.

Who can take advantage of the “Trade Up with Toshiba” promotion?

If your organization uses a legacy Toshiba Strata® system, such as a Strata DK, Strata CTX or Strata CIX business telephone system, Toshiba is now offering some great incentives so that you can trade up to a current generation system — including our VIPedge® cloud-based business telephone solution, IPedge® pure IP business telephone system or Strata CIX converged digital/IP system.

What do we get if we upgrade to Toshiba’s cloud solution?

This is our sweetest deal. Get a free IP5531-SDL IP telephone for every Toshiba EKT, DKT or IPT1000/2000 series telephone or qualifying competitors’ telephone you trade in by March 27, 2015. We want to make it very affordable to move to cloud telephony.

What’s the deal if we upgrade to the IPedge on-premises phone system?

From now until March 27, 2014, for each Toshiba EKT, DKT or IP1000/2000 series telephone traded in and replaced with a Toshiba IP phone, you get up to 50 percent off the purchase price of an IPedge User License with Call Manager.

What if we want to reuse the digital phones we already have?

No problem. Choose the promotion’s option to migrate to a new Strata CIX670 with an IPedge Application Server. Your existing Toshiba DKT2000, DKT3000, DKT3200 and DP5000-series digital phones all work with this phone system. However, if you want to upgrade older Toshiba EKT, DKT, or IP1000/2000 series telephones, you’ll get a $50 discount for each one you trade in towards the purchase of a new 10- or 20-button DP5000-series business telephone.

What happens to the legacy phones we trade in?

Always environmentally friendly, your Authorized Toshiba Dealer will recycle your old equipment in accordance with all applicable laws, using only R2 or e-Stewards® certified recyclers. Of course.

Sounds great, but what’s the fine print to all this?

There are some terms and conditions, but no biggies. For instance:

  • You can only get as many free or discounted phones as your new system or contract supports.
  • You can’t get trade-in benefits on more phones than you trade up to.
  • Your Toshiba Authorized Dealer gets to keep your old phones.
  • The promotion for the cloud upgrade option requires a two-year contract.

Full conditions of the promotion can be found at www.telecom.toshiba.com/tradeup.

“Don’t miss out. The “Trade Up with Toshiba” program ends March 27, 2015, so call your Authorized Toshiba Dealer today.”

 

FOUR GREAT REASONS TO TRADE UP

Have we got a deal for you. Four deals, actually.

IP5000-Series-Telephone-Family

If your organization uses a legacy Toshiba Strata® system, such as a Strata DK, Strata CTX or Strata CIX business telephone system, there has never been a better time to trade up. Take advantage of the latest technologies to improve productivity, cost and customer care. We’re offering four sweet deals to make it a not-to-be-missed proposition:

  1. Trade up to Toshiba’s VIPedge® cloud-based telephone solution and get a free IP telephone for each Toshiba EKT, DKT or IPT1000/2000 series phone you trade in.
  2. Trade up to Toshiba’s IPedge® on-premises IP phone system and get up to 50 percent off user licenses for Toshiba’s award-winning Call Manager unified communications for each legacy phone you trade in and replace with a Toshiba IP phone.
  3. Trade up to Toshiba’s Strata CIX670 R5 and App Server on-premises digital-and-IP phone system and get a $50 Trade-In credit for each Toshiba EKT, DKT or IPT1000/2000 series phone traded in.
  4. Trade Up to Toshiba’s Strata CIX100 R5 and App Server system from a legacy Strata CTX system and get a $25 Trade-In credit for each Toshiba EKT, DKT or IPT1000/2000 series phone traded in.

the-power-of-choice

“The ‘Trade Up with Toshiba’ program gives existing Toshiba customers the opportunity to trade in their legacy Toshiba business telephone systems for affordable new systems, empowering them to choose newer, application-rich solutions that are right for them today,” said Brian Metherell, vice president and general manager of Toshiba America Information Systems Inc., Telecommunication Systems Division.

Why would we do this? Why offer irresistible incentives with giveaways and deep discounts? The answer is simple. It’s good for everybody when our customers have the best phone systems for their needs — and when the systems out in the field represent our latest technologies and capabilities. If we can make it easier and more affordable for you to take advantage of our best work, everybody wins.

If you’re looking to upgrade an older Toshiba business phone system, don’t miss out!
Most promotional offers end March 27, 2015.
For full details, visit www.telecom.toshiba.com/tradeup.

 

TRADE UP WITH TOSHIBA

Update your Existing Toshiba Phone System and Save

Tradeup

Over the course of 36 years, Toshiba Telecom has delivered hundreds of thousands of telephone systems for business, government, institutional and enterprise customers. Many of the Toshiba phone systems still in use are more than a dozen years old. These legacy workhorses are reliably doing their jobs, but the generations that came after them offer so much more.

Voice over Internet Protocol (VoIP), for one. With VoIP, there’s no need to manage separate voice and data networks; your Ethernet LAN can handle both. And IP brings productivity, convenience and control features that digital phone systems never dreamed of. Things like:

  • SIP trunking, connecting locations into one seamless system without long-distance charges
  • Unified messaging to manage voice mail and email in one inbox
  • Unified communications to merge phone and PC/laptop/tablet into a powerful multimedia productivity tool.
  • Mobility options that have office calls find you anywhere and let you use your smartphone as an office phone system extension

If this sounds good, here’s something that will sound even better: There has never been a better time to trade up to a current-generation system from a legacy Toshiba Strata® system, including Strata DK, Strata CTX or Strata CIX business telephone systems.

Wherever you start, it’s your choice how you take advantage. You can upgrade to a system that supports both digital and IP, so you can reuse your existing digital phones and migrate to IP in stages. Or move to pure IP communications in a compact, all-in-one server about the size of a phone book. Or get your business phone services from the cloud for less than a dollar per day per user.

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Whichever way you want to go, we’ve got an irresistible trade-up deal for you — huge discounts on phones, user licenses, software updates and support, depending on the upgrade path you choose.

Don’t miss out! Most promotional offers end March 27, 2015.
For full details, visit www.telecom.toshiba.com/tradeup.