A quick look at the business advantages of IP User Mobility
In a previous post on this blog, we talked about IP User Mobility – the ability to have your identity on the company phone system travel anywhere you want to take it – not tied to a network port, device or physical location. Anywhere within the reach of an IP connection, on the company network or the Internet.
Sounds okay, you might say, “But I already have mobility, because I have a PDA, cell phone, WiFi-equipped laptop, and I can log into my office voice mail and email from anywhere.”
Yes, but IP User Mobility is more than that. Features associated with your office extension – such as call forwarding, call park, hunt groups, call tracking for billing purposes, automatic call distribution and messaging – work just the same from any logged-in IP telephony device as they do in the office.
Preferences such as password and login options, user-programmable soft keys, speed-dial numbers and caller ID transfer over to any IP device being used as an IP soft phone. People trying to reach you no longer have to track separate numbers for your office, home office and mobile phones.
Suppose you are traveling to a branch office in another city and need to use an extension there for the day. No problem. Just log that phone out, and enter your extension and password. This IP telephone now adapts to your profile – becomes yours as far as the communication system knows, until you log out. You can be as fully productive and accessible as when you are at your desk.
What aspects of your work would benefit from IP User Mobility? Are you a professional who bills by the hour, who would benefit from unified call tracking? Are you a contact center agent who needs to be accessible in a hunt group? Tell us how taking your office phone profile anywhere with you would improve your work.