Toshiba is recognized for “innovation, unique features and significant contributions toward improving communications technology”
With Toshiba’s Call Manager on your Strata CIX or IPedge business communication system, your Windows laptop or desktop PC becomes a powerful tool for managing telephone calls, voicemail, Web, email and more all from a single screen, using your mouse, without ever picking up the telephone. Presence and IM/Chat unified communication capabilities also increase efficiency.
Strata Call Manager brings forward all the capabilities of the acclaimed Net Phone product into a new look based on the graphical “ribbon” interface of Microsoft Office 2007. Commonly used tools are grouped together under tabs for intuitive, one-touch access to features, applications, files, contacts and more. Drag-and-drop features make it faster and easier to manage calls, trigger user-defined actions and launch applications, screen pops or Web pages.
Call Manager redefines how users interact with their contacts, their communication channels and with customer information. For example:
- Point and click for one-touch management of phone calls and voicemail right from the PC screen.
- See the status and details of incoming calls. Right-click for a menu of actions (such as answer, hold or forward) or drag-and-drop to send the call to voice mail or another party.
- Schedule and auto-dial multiple outgoing calls, integrating with popular customer relationship management programs such as Microsoft Outlook®, Act! ®, and Tigerpaw®.
- Collaborate with the immediacy of instant messaging (chat).
- See the status of all the automatic call distribution (ACD) groups to which you belong.
- Define more than 500 custom buttons for mouse-click access to the computer or telephony features you use most—such as to speed-dial contacts, view or manage call center groups, or launch Web pages and programs.
Pretty cool, huh? Customer Interaction Solutions magazine thought so, and honored Call Manager with a 2011 TMC Labs Innovation Award. The award recognizes companies whose products demonstrate groundbreaking contributions to the industry. Highlights of the 2011 award winners will be presented in the September and October 2011 issues.
“New companies, new products and new services in the CRM and call center industry are being created all the time,” said Rich Tehrani, CEO of TMC, the magazine’s parent company. The TMC Labs Innovation Award distinguishes the companies that make significant contributions in the advancement of the CRM and contact/call center industry. We’re proud to reward 16 outstanding accomplishments with a TMC Labs Innovation Award this year.” We’re proud to receive one.
“Toshiba’s Call Manager is truly innovative and has made significant progress in the advancement of the CRM and contact center industries. We’re proud to reward this outstanding accomplishment with a 2011 TMC Labs Innovation Award.”
Rich Tehrani, CEO of Technology Marketing Corporation (TMC)
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