Axium Healthcare Pharmacy optimizes for all three with its IP communication system.
Axium Healthcare Pharmacy Inc. is a mail-order pharmacy that serves physicians, patients, health plans and other healthcare providers in all 50 states.
This is not a business where you can keep a busy physician waiting on hold. Or mix up an order. Or compromise patient privacy. In a highly regulated industry, you have to be able to validate, report and protect every transaction.
Central to those expectations is a solid, reliable business phone system. Working with American International Communications Inc. (AIC). Axium chose a Toshiba’s Strata® CIX™ IP communication system with advanced call center capabilities to serve headquarters in Florida and a satellite location in Puerto Rico.
The VoIP system immediately offered a host of benefits. For example:
- The system quickly routes callers to the right group with the right language and clinical specialties. That’s important when you need smooth call handling for 20,000 calls a month.
- Calls are recorded to ensure order accuracy and provide audit trails. Custom call center reports meet regulatory requirements.
- The company’s IT team can remotely manage the entire telephone system from their desks, or from their laptops while they are on the go. There is no need for a technician in Puerto Rico.
- As Axium grows, the system can grow with it by networking multiple Strata CIX systems over IP – or by adding IP phones in virtually any location, with or without a Toshiba system on-site. Applications can also be added or changed as needed on an a la carte basis.
The bottom line results have been decidedly positive. For one, Axium saved more than $60,000 by being able to reuse phone sets and other equipment from its previous Toshiba digital telephone system. By networking its two locations over IP, the company saves $3,200 a year in long-distance charges. That’s an outcome anyone would appreciate.
