2011 Unified Communications Product of the Year Award From INTERNET TELEPHONY Magazine
Imagine you’re a tech support expert, contact center agent, sales rep, or an analyst, journalist or executive whose work entails serious, all-day interactions via multiple channels. You’re on dozens or maybe hundreds of calls a day, constantly referencing internal or external Web sites while juggling chat, tweets, texts, voice mail and email. If that’s your day, you need simple, one-touch access to features on both the phone and PC.
With Toshiba’s Call Manager on your IPedge® or Strata® CIX™ or business communications system, your Windows laptop or desktop PC becomes a powerful tool for managing telephone calls, voice mail, Web, email and more, all from a single screen, using your mouse, without ever picking up the telephone.
Call Manager is easy to use because it is based on the familiar interface conventions of Microsoft Office®. Click a tab to access related features. Drag and drop to answer calls or send them to voice mail or to someone else. Right-click to display options for a feature. Fill in dialog boxes to program your own custom buttons without help from an administrator.
Pretty cool, eh? INTERNET TELEPHONY Magazine thought so and honored Call Manager with a 2011 Unified Communications Product of the Year Award. (Call Manager had already received a 2011 TMC Labs Innovation Award from Customer Interaction Solutions magazine.)
We love it when “the IP Communications Authority since 1998™” affirms our development directions — and when they tell 225,000 of their closest friends.
“The editors of INTERNET TELEPHONY have verified that Toshiba’s Call Manager for IPedge displays quality and innovation plus meets real needs in the marketplace,” said Rich Tehrani, CEO of the magazine’s parent company, TMC. “I would like to congratulate the entire team at Toshiba for their commitment to advancing IP communication technologies.”
The 2011 Product of the Year winners are published in the March 2012 issue of INTERNET TELEPHONY magazine (www.itmag.com).