“… well-equipped to ensure our customers get the right products for the right applications — delivered by one company that can manage it all.
From our unmatched engineering and expertise to our top-quality products from leading suppliers to our complete array of best-in-class services…”
Reading the mission statement on the Purvis Industries home page is like looking in the mirror. The right products, one trusted source, engineering excellence, unmatched support… all Toshiba hallmarks as well. So it’s no wonder Purvis and Toshiba have such a lasting relationship.
Purvis, a leading national distributor of industrial products, had been using a Strata® CIX™1200 system hosted in an AT&T data center in Dallas, the company’s headquarters city. With calls routed through AT&T’s Flexible Reach managed IP network, Purvis’ 54 locations operated as one virtual network.
There was only one problem with the arrangement: the company did so well that they outgrew it.
“Our choice was to either purchase another CIX1200 or move over to the IPedge®, which doubles our capacity,” said company president Robert Purvis. “We chose to switch to the IPedge since it is the latest and greatest technology.”
Working with Radcom Technologies Inc., an Authorized Toshiba Dealer for 25 years, Purvis selected a Toshiba IPedge EM system, which supports up to 1,000 users. One sleek server supports the company’s headquarters and 56 branch locations, with more than 450 Toshiba 5000-series IP phones and plenty of room to grow. With Toshiba’s National Accounts Program, Purvis benefited from consistent pricing for every aspect of system ownership across all locations.
Evolving to “the latest and greatest” didn’t mean business disruption or a big learning curve. Users enjoy the same features and applications they had on their former Strata CIX system. The user interface is updated but comfortably familiar. Through the magic of SIP trunk connections, there’s a local dial-in number for each branch, even though the calls are routed through the server in Dallas. And the whole system is centrally monitored and managed through the Web-based Enterprise Manager application.
Purvis had previously eliminated about 80 percent of long-distance charges by moving to the AT&T-hosted Strata CIX1200 system; now the new IPedge virtually eliminates all long-distance charges.
Toshiba Customer Success Story at-a-Glance
Customer: Purvis Industries LTD
Business: National distributor of industrial products
Locations: Headquarters in Dallas, with 55 additional branch locations nationwide
Dealer: Stephen Schnorbus, Radcom Technologies Inc., Dallas
Solution: IPedge EM, AT&T Flexible Reach managed IP network
Results: Advanced IP telephony for all users
Seamless networking of 56 locations over IP
Local numbers for all branch offices
Standardized technology and pricing for all locations
Remote centralized management over the network